Short-term rental & property management operations
Your portfolio, running smoothly — without hiring a full-time team.
I help property management companies and short-term rental hosts handle guest communication, reservations, and day-to-day operations, so nothing slips while you focus on growth.
5-hour weekly minimum · no full-time hire required
Comfortable working across the channels and tools you already use
Names shown belong to their respective owners and are listed only to describe platforms I work in — not an affiliation or endorsement.
The gap that slows portfolios down
Growth usually breaks operations before it breaks revenue
Guest messages pile up
A 2 a.m. lockout question can't wait for business hours — a slow reply costs reviews.
Systems don't talk to each other
Reservations, cleaning, and guest messages live in separate tools — small details fall through the cracks.
No backup when you're out
One person holding all the knowledge means the business stalls the moment they're unavailable.
What I take off your plate
Operational support built around short-term rentals
Guest communication & 24/7 messaging
Inquiries, check-in instructions, issue resolution, and review follow-up, handled promptly and consistently.
Reservations & channel management
Calendar accuracy, pricing coordination, and booking workflows that keep double-bookings out of the picture.
Operations systems & SOPs
Documented processes for cleaning, maintenance, and turnovers, built from real operations management experience.
Extended coverage
Support beyond a single office schedule, so guest response times hold steady outside standard hours.
A flexible engagement model
No full-time hire required to get expert-level support
- Start smallFrom 1 hour a day up to a custom weekly bundle sized to your portfolio.
- Minimum5 hours a week — enough to build momentum without overcommitting.
- CoverageUS, Canada, Europe, and Latin America, adapted to your time zone.
- LanguagesEnglish and Spanish fluently, with working Portuguese.
Hours are scheduled around your busiest guest windows, not a fixed 9-to-5 — coverage lands where the portfolio actually needs it.
About Roberto
Operations background, applied to short-term rentals
FORMER OPERATIONS MANAGER · BPO INDUSTRY
+10% CSAT IMPROVEMENT · REDUCED HANDLING TIMES
I help property management companies and small businesses scale operations, improve guest experience, and grow revenue without adding internal headcount.
I've managed short-term rental portfolios using Airbnb, Guesty, and Breezeway, focused on guest communication and the backend systems that keep growing portfolios running smoothly. Before that, I was an Operations Manager in the BPO industry, leading multi-channel teams and building remote operating models.
My focus is simple: fast, consistent service and processes that reduce friction for guests and operators alike.
Let's see if it's a fit
Book a free 30-minute consultation
Pick a time below. To make the call useful from minute one, the scheduling form will ask a few quick questions about your current setup.
What I'll ask when you book
- 01How many properties or units are you currently managing?
- 02Which software or PMS are you using today (Airbnb, Guesty, Breezeway, other)?
- 03Are you currently using a business phone system?
- 04Do you already have other remote employees supporting the business?
Prefer to talk first?
(321) 340-7402Common questions
FAQ
What is a short-term rental (STR) virtual assistant?
An STR virtual assistant handles the operational work behind a rental portfolio — guest messaging, reservations, channel management, and coordination with cleaning and maintenance teams — so owners and managers can focus on growth instead of daily admin.
Which property management software do you work with?
Direct, hands-on experience with Airbnb, Guesty, and Breezeway, plus general comfort learning whatever PMS, channel manager, or phone system your business already runs on.
Is there a minimum commitment?
Engagements start at a 5-hour weekly minimum and scale up from there, from an hour a day to a custom weekly bundle. No full-time hire required.
What time zones and languages are supported?
Clients across the US, Canada, Europe, and Latin America, working comfortably in English and Spanish, with basic Portuguese.
Join the team
Work with me as a virtual assistant
As client demand grows, I bring on skilled VAs to match with property management and STR clients. Send your details below and I'll reach out when a fit comes up.
Ready to build a support plan around your business?
Message me, or grab a time on the calendar above — let's talk about what your portfolio actually needs.
Book your free consultation